FAQs and Help Centre
Hello there! Here you’ll find information about our online learning format, step-by-step instructions to troubleshoot technical hiccups, and more.
If you are currently taking a course and have questions about navigating the platform or completing a course, please check the Learner's Corner page (available to logged-in learners).
Glad you asked! Our courses are built on the understanding that learners learn by taking a new idea and connecting it to things they already know. We use a variety of learning tools that help you make sense of things and apply your new understanding to your own work reality.
We also recognize that there is a range of learners participating in our courses. You may be working directly with clients, or you may be overseeing projects or a team. You may be just beginning your work as a practitioner, or you may have years of experience. Wherever you’re at, whatever your work is, our aim is to provide you with opportunities to make the content relevant to your own circumstance. The variety of learning components we intentionally offer in each course will hopefully support and enrich your learning experience.
These are similar concepts.
Self-directed learning means that you make the decisions and create a strategy for how to learn best. We offer you content and application opportunities wrapped in a constructivist learning pedagogy, and you choose how much you interact and respond to this.
Self-paced learning means that you determine when learning happens in your schedule, how much time you want to spend learning and applying each concept, and how fast or slow you move through the course.
Here are key factors to consider:
We love to hear this question! Here are three suggested approaches that you can take to be more intentional about your learning:
Here are some ways:
Short answer: totally up to you!
Long answer: each course indicates in its description the average time it takes. It’s usually between 30 minutes to 2 hours. However, the benefit of a self-paced format is that you can manage your own time. If you want to spend more time revisiting a concept, digging deeper into the resources provided, or engaging in discussions, you are more than welcome to do so.
One of the keys to learning online is self-discipline. Because you are not required to be in a training session at a specific time, you have to craft time and be motivated to learn on your own. If you block a specific time in your schedule that you will dedicate to your learning, it will be easier to commit.
Though our stand-alone courses are bite-sized, meaning you can take an entire course in one go, you do not have to. We encourage you to take your time and stop to reflect, apply, and process the content as much as you need to.
Course discussions are an opportunity for peer-to-peer (P2P) learning. We believe they are an excellent opportunity to interact with your peers in the career development sector and learn from others’ perspectives. Learners are prompted to share insights, strategies, and experiences which is a powerful way to deepen their understanding of the course content.
We hear you. Engaging in discussions is an optional (but highly recommended) part of your learning. Some of us shy away from interacting in an online group discussion, especially if we’re new to it. Your participation could be a short description of a unique client experience. Or showing appreciation for someone else’s post. Or simply asking a question.
Here are some of the ways you can enrich course discussions:
Try one of these options:
Really glad you asked. Here is a list of the equipment and applications you will need:
Based on the device and browser you are using, the learning platform automatically adjusts the page layout. Our courses display best if you are using a laptop. For an optimal experience, open it through Chrome or Firefox, updated to the latest version. Please, do not use Internet Explorer.
That doesn’t sound right. Our learning platform works best in Chrome and Firefox (updated to the latest version). Please try again using one of these browsers.
If you are experiencing other technical issues, it’s always a good idea to restart your device.
If this does not solve the issue, please connect with us at [email protected] and provide the following information:
Our team started to explore online learning solutions that can work in the career development field more than two decades ago. Over the years, we’ve designed and delivered multiple face-to-face and online career development programs, conducted research studies, and established expertise in creating engaging learning experiences for both clients and practitioners. We often collaborate with career agencies and governments and have supported thousands of practitioners to enhance their practice. Read more about us.
Great question! Our team is working on new courses right now. We take pride in offering high-quality content and materials to you. As you can imagine, building a course involves many areas of expertise and takes time. Stay tuned and sign up for our newsletter to be the first in the know.
Have you got a course topic idea you'd like us to consider? Email your ideas to us at [email protected]
All prices are in CAD – Canadian Dollars.
You can apply the coupon on the course checkout page to redeem a discount:
We are dedicated to providing our learners with high-quality content and materials. Sometimes, we need to update a course with new information or replace it with a new version. Please get in touch with us via email at [email protected] and let us know which course you are looking for and we can provide you with an alternative.
Definitely. We’ve worked with organizations and governments to create training that was specific to their project needs. If you can't find the course you're looking for here, contact us at [email protected] to learn how we can support your project or team development.